Flat $4 shipping on all standard shipping

FAQs

1) What is your shipping process?
  • Orders are picked and processed within 24-48 hours. 
  • Standard shipping takes anywhere from 5-7 business days. 
  • Priority shipping takes anywhere from 1-3 business days.
IMPORTANT: PLEASE double check your shipping address! Once an order has shipped, we cannot change the shipping address.

 

 

2) What is your return policy?

We offer a 30-day money back guarantee. We want you to be 100% satisfied! If 30 days have gone by since you received your order, unfortunately we cannot offer you a refund or exchange.

DO NOT SEND RETURNS BACK TO OUR FULFILLMENT CENTER. IF YOU SEND BACK TO FULFILLMENT CENTER, WE CANNOT GUARANTEE WE WILL BE ABLE TO ACCOUNT FOR YOUR RETURN.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please include a copy of your receipt, or your name and order number. We will be unable to issue a refund without this information.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed (excluding shipping costs), and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@fawnandfoster.com.

Sale items (if applicable):
If you purchase items with a coupon code and return a portion of your order, the cost of your order will be recalculated and you will receive a refund depending on the coupon code applied.

Shipping:
To return your product, mail to:

Fawn & Foster
PO Box 1829
Maple Grove MN 55311

 Again, PLEASE include a receipt or order number, along with your full name, in order to track your purchase.

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time for us to receive your return/exchange may vary.

We suggest using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.